ThinkWithMe Account Deletion

ThinkWithMe users may request deletion of their account and associated personal information. ThinkWithMe is operated by Independent Holdings, LLC.

For parents and guardians: Deleting a Parent account may also delete information associated with the connected family and student profiles. Please review the information below before submitting a deletion request.

Delete Your Account in ThinkWithMe

The preferred way to delete a ThinkWithMe account is directly from within the ThinkWithMe application.

Open ThinkWithMe.
Sign in to the Parent account.
Open the Parent settings or Privacy & Data section.
Select the option to delete the account.
Review the deletion information and confirm the request.

Account deletion is available to the Parent account that manages the associated family and student profiles.

Request Deletion Without the App

If you no longer have access to ThinkWithMe, you may request account deletion by contacting Independent Holdings, LLC using the privacy or support contact information published on the Independent Holdings website.

Please identify the request as a ThinkWithMe Account Deletion Request and provide the email address associated with the Parent account.

We may take reasonable steps to verify that the person requesting deletion is authorized to manage the account before processing the request.

Information Deleted

When an eligible ThinkWithMe account deletion request is processed, information associated with the account may include:

The Parent account and associated profile information
Associated student profiles
Family relationships and device associations
Homework-session information
Submitted homework information and stored homework images
Student answers and tutoring-session history
Parent help requests and related learning information
Learning preferences and settings
Push-notification and device-registration information

Information That May Be Retained

Limited information may be retained when reasonably necessary or required for legal, accounting, transaction-record, security, fraud-prevention, dispute-resolution, or compliance purposes.

For example, records relating to an application-store purchase or subscription may need to be retained for financial or legal recordkeeping even after the ThinkWithMe account itself has been deleted.

Information retained for these limited purposes is not used to continue providing the deleted ThinkWithMe account or for unrelated purposes and will be retained only for as long as reasonably necessary for the applicable purpose.

Student Information

A Parent or guardian may request deletion of personal information associated with a student connected to their ThinkWithMe family account.

Parents may also withdraw authorization for a connected student device. Disconnecting a student device prevents continued access from that device but does not, by itself, delete previously collected account or learning information.

To request deletion of previously collected student information, use the account-deletion process described on this page or contact Independent Holdings, LLC.

Deletion Timing

We process verified deletion requests within a reasonable period and in accordance with applicable legal requirements.

Some information may remain temporarily in backups, logs, or systems that are subject to scheduled deletion or retention processes. Such information will not be restored to an active ThinkWithMe account except where required for security, legal, or disaster-recovery purposes.

Questions About Account Deletion

Questions concerning account deletion, student information, or privacy requests may be directed to:

Independent Holdings, LLC
United States

Please use the privacy or support contact information published on the Independent Holdings website.

Privacy Policy

For additional information about how ThinkWithMe collects, uses, retains, and protects information, review the ThinkWithMe Privacy Policy.